Leadership Development, Employee Engagement and Retention Expert
Vicki Brackett has spent her entire career, building programs that engage employees to achieve results that impact business in a big way. Her core belief is that the level of customer and client success is a direct relationship to the level of employee engagement and there is a way to engage employees and make changes to processes quickly so that leadership doesn’t have any surprises when looking at their key performance indicators or P & L.
Hired to turnaround a business that wasn’t generating profit early in her career, gave Vicki the opportunity to develop a unique leadership style utilizing a motivational and inspirational foundation that encourages employees and leadership to be pro-active, tackling process improvements real time, even when business is moving quickly. These changes impact the customer experience and can increase the lifetime value of customer relationships and level of employee satisfaction.
Proven Experience with a Strong Return on Investment
Vicki’s experience, leading organization from 50 to over 2,000 employees has led her to understand that leaders will spend time on their organizations either on the front end being proactive in engaging employees, driving process re-engineering and mentoring leadership or they will spend the time doing “damage control” on the back end to try and turnaround less than acceptable or failing key performance indicators. to engaging employees, building world class teams, taking operations to the next level , and doing the “impossible.”
Employees and leaders alike value Vicki’s optimistic attitude and belief that anything is possible as she opens the door to employees driving initiatives and exceeding goals. Her proven track record in leading small, medium and Fortune 500 organizations through start up, turnaround and rapid growth scenarios, has a proven track record that increasing sales conversion, customer service satisfaction scores, repeat business and profits, while decreasing employee absenteeism, and employee attrition, which can save companies millions of dollars.
Her passionate, charismatic and optimistic personality is contagious and drives having fun at work, which she believes enhances the results even more.
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